At Spectra Glass Tech, we strive to provide high-quality glass products and services to our customers. We understand that there may be instances where you may need to return a product or request a refund. This Refund Policy outlines our procedures and guidelines for returns and refunds.
1. General Refund Conditions
Eligibility: To be eligible for a the product must be unused, in the same condition that you received it, and in its original packaging. Custom-made or special order items are non-refundable unless they are defective or damaged upon receipt.
Timeframe: Refund must be initiated within 30 days from the date of purchase.
Proof of Purchase: A receipt or proof of purchase is required for all refunds.
2. Refunds
Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@spectraaglasstech.in
3. Non-Refundable Items
Custom Orders: Custom-made or special order items cannot be refunded unless they are defective or damaged upon receipt.
Clearance Items: Items purchased on clearance or sale are final and cannot be refunded.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at Spectra Glass Tech.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and photos of the defect or damage. We will arrange for a replacement or refund as necessary.
6. Changes to This Policy
Spectra Glass Tech reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will apply to orders placed after the date of the update.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Spectra Glass Tech
Basavanapura Main Rd,
near Lakshmi Narayana Bhavan,
RMS Colony, Bhattarahalli,
Hosabasavanapura, Krishnarajapura,
Bengaluru, Karnataka 560049 .
Call: 9980633633
Email: info@spectraaglasstech.in
